Which action demonstrates best practices in patient care by a nurse assistant?

Listening closely to patient concerns is a fundamental aspect of providing high-quality patient care. This action demonstrates respect for the patient's voice and fosters a therapeutic relationship, which can significantly enhance the patient's overall care experience. By actively engaging with what patients express, nurse assistants can better understand their needs, preferences, and worries, leading to more personalized and effective care. This practice also helps to build trust, ensuring that patients feel valued and heard, which is vital for their emotional well-being and compliance with treatment plans.

In addition, attentive listening can alert healthcare providers to any changes in the patient's condition that might require immediate attention, thereby improving patient safety and outcomes. This approach aligns with the principles of patient-centered care, where communication and collaboration are key elements in the healthcare process.